With more than a decade of experience leading transformative projects, she ensures that McCullough Robertson remains agile and forward-thinking in a rapidly evolving legal landscape and maintains its innovative culture.
Kim’s career began as a client-facing lawyer, where she spent 15 years gaining first-hand insights into the challenges faced by both clients and legal professionals. This unique perspective informs her approach to legal operations and innovation, allowing her to implement new ideas that create value, and enhance both client experience and firm performance.
Kim thrives on learning and embraces change as an opportunity. She played a pivotal role in developing McCullough Robertson’s first innovation strategy in 2014 in collaboration with a professor from the UQ Business School and continues to oversee the firm’s dynamic and evolving innovation pipeline including AI initiatives, strategic development, and ESG initiatives including community partnerships. She also works closely with our clients’ operational and legal teams to address challenges and share industry insights.
Beyond the firm, Kim contributes to the sector as Deputy Chair of the Queensland Law Society’s Innovation Committee and through her member position on the AI in Legal Practice Consulting Committee. She also serves as an Advisory Board Member at the Centre for Legal Innovation, a think tank dedicated to supporting legal professionals in navigating disruption through technology and AI.
An early adopter of emerging technologies and mindsets, Kim is passionate about the future of legal practice and ensuring McCullough Robertson remains ahead of the curve.
Kim designed and led the development of an interactive portal ‘Our Client Matters’ to support the delivery of enhanced client experience (CX), an area of strategic focus. The portal collates information about and promises made to clients – from tender value adds, to client billing and reporting requirements, team details, conflicts management, financial information, business development information and client preferences.
In 2020 Kim designed a year-long program aimed at junior lawyers providing participants with an opportunity to focus on intrapreneurship and the business of law, in line with the changing role of a lawyer. The program empowered participants to develop a growth mindset; learn about disruption both inside and outside the legal industry; and learn customer centricity and design thinking principles.
As a panellist at the 2023 Making Hybrid Work session, Kim shared insights on navigating the future of work, highlighting the importance of tailoring hybrid strategies to each organisation, prioritising people, communication, and continuous learning over fleeting industry trends.
With a passion for design and the evolving future of work, Kim has led multiple workplace projects tailored to optimising and fostering connectivity and enhancing collaboration. Focusing on McR’s unique culture and values, implementing innovative tailored solutions (rather than industry trends) has resulted in enhanced productivity and engagement.
Demonstrating a commitment to environmental innovation, Kim played a key role in McCullough Robertson’s $100,000 commitment to the QUT Michael Roche Scholarship. Established in 2010, the initiative supports leadership and creative vision in sustainability, climate change, and the renewables sector, fostering innovative solutions with long-term industry impact.
As a speaker at Queensland Gives (previously Queensland Community Foundation), Kim shared insights into McCullough Robertson’s philanthropic initiatives, focusing on value alignment, impact-driven giving and collaboration. She also appeared as a panellist at QUT’s Future of Philanthropy discussion, reinforcing the firm’s leadership in corporate giving.
Kim played an integral role in McCullough Robertson being named Queensland Community Foundation’s Corporate Philanthropist of the Year for 2021. With pro bono contributions of over $1 million annually and over $1 million in scholarships for First Nations and financially disadvantaged students, the achievement highlighted McR’s long-standing commitment to education, social impact, and community engagement.
Under Kim’s leadership, McCullough Robertson was recognised as an Innovative Law Firm in 2020 by Australasian Lawyer, reflecting the firm’s continuous drive to think differently, challenge traditional models, and embed innovation across its legal and support services practices.
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